Pharmacy Customer Service Associate

Walgreens; Amite City (LA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Experience Associate to engage with customers, provide assistance, and support pharmacy operations. The role involves maintaining store cleanliness, handling transactions, and ensuring a positive customer experience while adhering to company policies.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles transactions at the cash register and maintains store cleanliness.
• Supports pharmacy operations under supervision.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including cash collection, refunds, exchanges, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures accurate pricing and stocking as directed by management.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and monitoring for interactions under supervision.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical tasks as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains proper documentation for inventory discrepancies.
• Ensures compliance with laws regarding regulated products and maintains store displays, including promotional and seasonal setups.
• Assists with food product organization, stock rotation, and store cleanliness to ensure a neat shopping environment.
• Provides photo services, including passport photos and promotional prints, and manages web order pickups.
• Supports store maintenance and adheres to all company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification or relevant state registration through ongoing training and continuing education.
• Participates in training sessions, acquires new skills, and stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and a willingness to work flexible hours, including evenings and weekends.