Pharmacy Customer Service Associate

Walgreens; St. Louis (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance the customer experience in a fast-paced retail environment. This role involves engaging with customers, providing assistance, and ensuring efficient operations at the store. You will be responsible for processing purchases, maintaining store displays, and supporting pharmacy tasks. The ideal candidate will possess strong interpersonal skills and a commitment to delivering exceptional service. Join a team that values customer satisfaction and personal development, with opportunities for training and growth in the healthcare field.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluency in English is required for effective communication.

Responsibilities

• Engages customers by providing assistance and resolving issues.
• Processes customer purchases and maintains store cleanliness.
• Assists pharmacists with prescription filling and inventory management.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Communication

Education

High School Diploma

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed by the store management.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and complies with company policies regarding pharmacy errors and quality improvement initiatives.
• Adheres strictly to Walgreens policies on Good Faith Dispensing during all prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services efficiently and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, or damaged goods.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product separation and stock rotation, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Manages web pick-up orders, including monitoring, filling, and delivering orders to customers.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through designated training or state registration requirements.
• Attends training sessions, completes required courses, and acquires continuing education credits to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.