Pharmacy Customer Service Associate

Walgreens; Berwyn (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, ensuring their needs are met, and providing efficient service. You will assist in various operations, from managing inventory to supporting pharmacy workflows. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction. Join a dynamic team where your contributions will make a significant impact on the community and help deliver essential healthcare services.

Qualifications

• Fluent in English; must possess strong customer service skills.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers by providing assistance and resolving issues.
• Support pharmacy operations by entering patient information and filling prescriptions.

Skills

Customer Service

Problem Solving

Communication

Inventory Management

Education

High School Diploma

PTCB Certification

Tools

Pharmacy Systems

Point of Sale Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, collects cash, and distributes change; processes voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records. Checks in and prices merchandise as directed by store management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including those to physicians.
• Processes manual claims for third-party prescription services and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damaged goods.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies for food safety and stock management.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web pick-up responsibilities, including monitoring, fulfilling, and delivering online orders.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification or relevant state certification/registration.
• Attends training, completes required modules, and acquires continuing education credits to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.