Pharmacy Customer Service Associate

Walgreens; Kearney (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service Associate in Kearney, Nebraska. The role involves engaging with customers, handling transactions, and supporting pharmacy operations. Candidates must have PTCB certification and be fluent in English. Flexibility in working hours is required.

Qualifications

• Must maintain PTCB certification and/or state certification.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions, including cash register duties.
• Supports pharmacy operations and maintains store cleanliness.

Skills

Customer Service

Communication

Education

PTCB certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well-organized, takes inventory, and maintains records. Checks in and prices merchandise as directed by management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescriptions and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damaged goods.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement, stock rotation, and restocking using FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pickups, monitors orders, fills, and delivers them to customers.
• Supports store cleanliness and appearance, and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through designated training programs.
• Attends training, completes continuing education, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.