Pharmacy Customer Experience Specialist

Walgreens; Mount Horeb (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens in Wisconsin seeks a team member to deliver a distinctive customer experience at checkout and assist the pharmacist under supervision. You will use pharmacy systems to process prescriptions, manage patient information, and ensure accuracy in dispensing.

The role emphasizes friendly service, flexible scheduling (including evenings/weekends), and adherence to company policies. Prior retail experience and PTCB certification are advantageous.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule including evenings and weekends.
• PTCB certification earned or pursued (training program).

Responsibilities

• Provide courteous, friendly checkout service and assist customers.
• Assist pharmacist under supervision with dispensing and processing prescriptions.
• Enter patient and drug information into pharmacy systems, and check for possible interactions.
• Maintain store cleanliness, inventory, and proper product placement.
• Handle returns, exchanges, and payment processing accurately.
• Support pharmacy department with inventory management and order fulfillment.

Skills

Customer service

Cash handling

English fluency

Teamwork

Retail experience

Tools

Pharmacy systems

POS system

Job description

Walgreens in Wisconsin seeks a team member to deliver a distinctive customer experience at checkout and assist the pharmacist under supervision. You will use pharmacy systems to process prescriptions, manage patient information, and ensure accuracy in dispensing.

The role emphasizes friendly service, flexible scheduling (including evenings/weekends), and adherence to company policies. Prior retail experience and PTCB certification are advantageous.