Pharmacy Customer Care & Training Specialist

externallincarecareers; Bloomington (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare in Bloomington, IL is seeking a customer service role to handle inbound and outbound calls, educate customers on products, and document interactions in the system. The position emphasizes accurate data entry and understanding prescription terminology.

The role involves reading orders, updating demographics, and supporting coworkers while adhering to physician instructions. Training and growth opportunities are available within a supportive team.

Qualifications

• Customer service experience or training is preferred.
• Basic typing and data entry within computerized systems.
• Ability to read and interpret patient orders and pharmacy terminology.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate with coworkers and patients.
• Help with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer service

Communication

Training others

Documentation

Education

High School Diploma or GED

1-3 months related experience

Tools

Computer systems

Job description

Lincare in Bloomington, IL is seeking a customer service role to handle inbound and outbound calls, educate customers on products, and document interactions in the system. The position emphasizes accurate data entry and understanding prescription terminology.

The role involves reading orders, updating demographics, and supporting coworkers while adhering to physician instructions. Training and growth opportunities are available within a supportive team.