Pharmacy Customer Care & Support Specialist

Lincare Holdings; Kingman (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare Holdings in Kingman, AZ seeks a detail-oriented Customer Service Representative to answer questions, resolve issues, and ensure compliance with physician directions.

Responsibilities include handling inbound/outbound calls, documenting interactions, updating patient demographics, and interpreting pharmacy orders. A high school diploma or GED is required, with computer data entry experience preferred.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.
• Must meet licensing requirements for the location.
• Computer data entry experience is required.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer systems.
• Documents calls and intakes in a computerized record-keeping system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Carries out oral and written instructions with common sense.

Skills

Communication skills

Documentation

Pharmacy terminology

Co-worker communication

Training others

Education

High school diploma or GED

Tools

Computer data entry

Job description

Lincare Holdings in Kingman, AZ seeks a detail-oriented Customer Service Representative to answer questions, resolve issues, and ensure compliance with physician directions.

Responsibilities include handling inbound/outbound calls, documenting interactions, updating patient demographics, and interpreting pharmacy orders. A high school diploma or GED is required, with computer data entry experience preferred.