Pharmacy Customer Care Specialist

Lewis Drug; Harrisburg (SD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Paid Time Off (PTO)

Employee discount

Life insurance

Short term disability

Paid volunteer time

Discounted logowear

Job summary

Lewis Drug is seeking a Pharmacy Clerk to focus on patient/customer care as the first point of contact in the pharmacy. The role emphasizes prompt, professional, and friendly service, handling interactions and supporting daily operations.

The position supports prescription preparation, cash handling, and coordination with the pharmacy team to ensure efficient patient service and accuracy.

Qualifications

• High school diploma or equivalent required (or in progress).
• Ability to handle transactions accurately and responsibly.
• Basic math and computer skills.

Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily.
• Professionally manage and assist in all patient wait times, sales, returns, and complaints.
• Answer phone calls promptly and in a polite manner.
• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently.
• Maintain the confidentiality of patients’ private medical information according to HIPPA Act.
• Prepare paperwork and compile medications for delivery and mail out orders.
• Manage and serve drive-thru patients in an efficient manner (if applicable).
• Ability to log into a variety of software systems and use a cash register.
• Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day’s operations.
• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities.
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Skills

Customer service

Multitasking

Attention to detail

Communication

Data entry

Education

High school diploma or equivalent

Tools

Cash register

POS software

Basic computer skills

Job description

Lewis Drug is seeking a Pharmacy Clerk to focus on patient/customer care as the first point of contact in the pharmacy. The role emphasizes prompt, professional, and friendly service, handling interactions and supporting daily operations.

The position supports prescription preparation, cash handling, and coordination with the pharmacy team to ensure efficient patient service and accuracy.