Pharmacy Customer Care Associate

Lewis Drug Stores; Sioux Falls (SD); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Paid Time Off

Employee discount

Job summary

Lewis Drug Stores in Sioux Falls, SD is seeking a Pharmacy Clerk to be the first point of contact for patients, delivering prompt, professional and friendly service.

You will assist with transactions, prescription support, and drive‑thru if applicable, while maintaining patient confidentiality and accuracy in processing orders. The role emphasizes teamwork, reliability, and a proactive approach to learning pharmacy systems.

Qualifications

• High school diploma or equivalent is required or in progress.
• Ability to handle transactions accurately and responsibly.
• Basic math and computer skills are required.

Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily.
• Professionally manage and assist in all patient wait times, sales, returns, and complaints.
• Answer phone calls promptly and in a polite manner.
• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently.
• Maintain the confidentiality of patients’ private medical information according to the HIPPA Act.
• Prepare paperwork and compile medications for delivery and mail out orders.
• Manage and serve drive‑thru patients in an efficient manner (if applicable).
• Ability to log into a variety of software systems and use a cash register.
• Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day’s operations.
• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities.
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Lewis Drug Stores in Sioux Falls, SD is seeking a Pharmacy Clerk to be the first point of contact for patients, delivering prompt, professional and friendly service.

You will assist with transactions, prescription support, and drive‑thru if applicable, while maintaining patient confidentiality and accuracy in processing orders. The role emphasizes teamwork, reliability, and a proactive approach to learning pharmacy systems.