Pharmacy Customer Care Specialist

Lewis Drug; Tracy (MN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

EAP

Insurance

401k

PTO

Life insurance

Logowear discount

HSA/FSA

Job summary

Lewis Drug in Minnesota is seeking a Pharmacy Clerk to serve as the first point of contact for patients, handling interactions with courtesy and professionalism. You will support prescription processing, information gathering, and drive-thru operations as needed.

The role emphasizes confidentiality, accuracy, and teamwork with pharmacists. Prioritizing patient experience, you will assist with deliveries, returns, and daily pharmacy tasks in a fast-paced setting.

Qualifications

• High school diploma or equivalent required (or in progress).
• Ability to handle transactions accurately and responsibly.
• Basic math and computer skills.

Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily.
• Professionally manage and assist in all patient wait times, sales, returns, and complaints.
• Answer phone calls promptly and in a polite manner.
• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently.
• Maintain the confidentiality of patients' private medical information according to HIPAA.
• Prepare paperwork and compile medications for delivery and mail out orders.
• Manage and serve drive-thru patients in an efficient manner (if applicable).
• Ability to log into various software systems and use a cash register.
• Stock supplies, clean work area, and prepare pharmacy for next day's operations.
• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities.
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Skills

Transaction handling

Basic math

Computer skills

Education

HS diploma

Job description

Lewis Drug in Minnesota is seeking a Pharmacy Clerk to serve as the first point of contact for patients, handling interactions with courtesy and professionalism. You will support prescription processing, information gathering, and drive-thru operations as needed.

The role emphasizes confidentiality, accuracy, and teamwork with pharmacists. Prioritizing patient experience, you will assist with deliveries, returns, and daily pharmacy tasks in a fast-paced setting.