Pharmacy Care Pro: Patient Service & Pharmacy Support

H.E.B.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

H-E-B Pharmacy in Houston is seeking a Pharmacy Care Representative to deliver superior customer service in a team setting, assisting pharmacists and technicians, handling prescriptions, and guiding customers through the RXEVO and POS processes.

The role emphasizes accuracy, compliance with HIPAA and SOPs, strong communication, and the ability to manage multiple tasks in a fast-paced retail pharmacy environment, with opportunities to participate in immunization and MTM related activities.

Qualifications

• Experience in retail or pharmacy is a plus.
• Strong customer service and communication skills are essential.
• Ability to work in a fast-paced environment and maintain composure.

Responsibilities

• Provide superior customer service and patient care in collaboration with pharmacists and technicians.
• Handle prescription processing, RXEVO data entry, and Will-Call operations.
• Direct customers to pharmacist for counseling and maintain accurate records and receipts.
• Manage transactions at the register and ensure accurate cash handling.
• Support with Rx screening events, scheduling immunizations, and MTM activities when needed.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

RXEVO system

POS system

MS Office

Job description

H-E-B Pharmacy in Houston is seeking a Pharmacy Care Representative to deliver superior customer service in a team setting, assisting pharmacists and technicians, handling prescriptions, and guiding customers through the RXEVO and POS processes.

The role emphasizes accuracy, compliance with HIPAA and SOPs, strong communication, and the ability to manage multiple tasks in a fast-paced retail pharmacy environment, with opportunities to participate in immunization and MTM related activities.