Pharmacy Adherence & Patient Care Coordinator

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 62,000 - 78,000; Full time

Job summary

SUNY Upstate Medical University in Syracuse coordinates patient medication orders for the Medication Adherence Program, handling new orders, refills, onboarding, and adherence tracking. Staff work with providers to address clinical documentation and document calls in the EMR system.

The role includes creating SOPs and training new call center employees, with potential rotation through assigned clinics based on operational needs.

Qualifications

• Five (5) years of medical or pharmacy related experience required.
• Associate's or Bachelor's degree in science/health with relevant experience considered.

Responsibilities

• Coordinate and process patient medication orders for the Medication Adherence Program.
• On-board new patients, manage refills, and track medication adherence.
• Collaborate with providers on clinical documentation and EMR entries.
• Create SOPs and train new call center staff.
• Rotate through clinics as needed.

Skills

Communication

Interpersonal

Organizational

Conflict resolution

Computers

Independent work

Education

Associate's Degree in science/health

Bachelor's Degree in science/health

Job description

SUNY Upstate Medical University in Syracuse coordinates patient medication orders for the Medication Adherence Program, handling new orders, refills, onboarding, and adherence tracking. Staff work with providers to address clinical documentation and document calls in the EMR system.

The role includes creating SOPs and training new call center employees, with potential rotation through assigned clinics based on operational needs.