Pharmacy Patient Care Coordinator

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 62,000 - 78,000; Full time

Job summary

SUNY Upstate Medical University in Syracuse coordinates patient medication orders for the Medication Adherence Program, handling new orders, refills, onboarding, and adherence tracking. Staff work with providers to address clinical documentation and document calls in the EMR system.

The role includes creating SOPs and training new call center employees, with potential rotation through assigned clinics based on operational needs.

Qualifications

• Five (5) years of medical or pharmacy related experience required.
• Associate's or Bachelor's degree in science/health with relevant experience considered.

Responsibilities

• Coordinate and process patient medication orders for the Medication Adherence Program.
• On-board new patients, manage refills, and track medication adherence.
• Collaborate with providers on clinical documentation and EMR entries.
• Create SOPs and train new call center staff.
• Rotate through clinics as needed.

Skills

Communication

Interpersonal

Organizational

Conflict resolution

Computers

Independent work

Education

Associate's Degree in science/health

Bachelor's Degree in science/health

Job description

Job Summary:

Responsible for the overall coordination and processing of patient medication orders for the Medication Adherence Program. This shall include: new order deliveries, refill orders, new patient on-boarding, and medication adherence tracking. Patient Care Coordinators work with providers to address clinical documentation, while improving the pharmaceutical care and medication compliance of patients. Communicates with Medication Adherence Program and documents the calls in EMR system. Create SOPs and train new call center employees. Patient Care Coordinator may rotate through their assigned clinic based on operational need.

Minimum Qualifications:

Five (5) years of medical or pharmacy related experience required. Will also consider candidates with an Associate's Degree in a science or health related field and three (3) years of medical or pharmacy related experience OR Bachelors Degree in a science or health related field and one (1) year of medical or pharmacy related experience. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to work independently.

Preferred Qualifications:

Specialty Pharmacy Experience,National Pharmacy Technician Certification; NYS Licensed LPN; and/or Medical Assistant Certification preferred.

Work Days:

Rotating schedule between 8am-6pm. Weekends and holidays based on operational need.

Message to Applicants:

RecruitmentOffice: Human Resources