Pharmacy Adherence Outreach Specialist

Solis Health Plans, Inc.; Florida; In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Solis Health Plans, Inc. is seeking a coordinator to support medication adherence initiatives for Medicare Advantage members. The role focuses on identifying adherence gaps, coordinating outreach with providers and pharmacies, and ensuring documentation is accurate.

This position emphasizes improving adherence rates and supporting quality measures. Responsibilities include initiating provider calls, sending reminders, following up on gaps, and maintaining logs.

Competenze

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in healthcare administration, Pharmacy, Public Health, or related field preferred.
• 1–3 years of experience in healthcare, pharmacy operations, managed care, or Medicare Advantage preferred.
• Experience working with providers, pharmacies, or healthcare outreach programs is a plus.
• Proficiency in Excel is required.
• Strong communication and phone outreach skills.
• Ability to interact professionally with providers, pharmacy staff, and members.
• Strong organizational and documentation skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to track multiple outreach activities and follow up effectively.
• Knowledge of Medicare Advantage or medication adherence programs is preferred.

Mansioni

• Conduct initial outreach phone calls to medical providers and pharmacy providers to notify them of open medication adherence gaps for Medicare Advantage members.
• Send reminder email notifications to providers and pharmacies regarding medication adherence gaps that remain unresolved.
• Perform follow-up phone outreach to providers and pharmacies to ensure awareness and action regarding adherence gaps.
• Contact pharmacies and/or members to confirm that prescribed medications have been picked up.
• Maintain accurate logs and documentation of all outreach attempts and communications.
• Track and update adherence outreach activities in internal systems and spreadsheets.
• Utilize Microsoft Excel to track outreach activities, adherence status, and reporting metrics.
• Collaborate with internal teams to support medication adherence programs and quality improvement initiatives.
• Ensure all outreach and documentation activities comply with Medicare Advantage program requirements and organizational policies.

Descrizione del lavoro

Solis Health Plans, Inc. is seeking a coordinator to support medication adherence initiatives for Medicare Advantage members. The role focuses on identifying adherence gaps, coordinating outreach with providers and pharmacies, and ensuring documentation is accurate.

This position emphasizes improving adherence rates and supporting quality measures. Responsibilities include initiating provider calls, sending reminders, following up on gaps, and maintaining logs.