Pharmacy Adherence & Care Advocate

Devoted Health; United States; À distance; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision plan

Generous PTO

Mobile/internet stipend

Stock options

401K

Résumé du poste

Devoted Health seeks a Pharmacy Guide to help members stay on medications and access care. You will handle high-volume outbound calls, identify barriers, and connect members to pharmacy and support programs.

The role emphasizes empathetic listening, problem solving, and coaching to meet performance goals in a fast-paced environment. Remote opportunities with a strong rewards package are part of the role.

Qualifications

• 2+ years in a high-volume member-facing role involving outreach, enrollment or retention.
• Ability to influence decisions through active listening and personalized communication.
• Strong communication skills to explain complex information with empathy.

Responsabilités

• Manage high-volume outbound calls via an autodialer to engage members in adherence and support programs.
• Build trust quickly by asking thoughtful questions and identifying barriers to care.
• Use active listening to address hesitation and guide members toward beneficial actions.
• Enroll eligible members in pharmacy, financial assistance, and care programs.
• Investigate issues, identify root causes, and take appropriate next steps.
• Coordinate with providers, pharmacies, and clinical teams to resolve needs.
• Use internal systems and AI tools to research questions and provide accurate information.
• Document interactions and manage follow-up responsibilities to resolve member needs.

Connaissances

Outbound calls

Active listening

Persuasive communication

Problem solving

Ownership & accountability

Coachability

Metrics-driven

Outils

Autodialer

CRM systems

AI-assisted tools

Description du poste

Devoted Health seeks a Pharmacy Guide to help members stay on medications and access care. You will handle high-volume outbound calls, identify barriers, and connect members to pharmacy and support programs.

The role emphasizes empathetic listening, problem solving, and coaching to meet performance goals in a fast-paced environment. Remote opportunities with a strong rewards package are part of the role.