Bilingual Pharmacy Outreach Specialist

Devoted Medical Services; Waltham (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental and vision plan

Generous paid time off

Stock options for all employees

401K program

Parental leave

Job summary

Devoted Health is seeking a Bilingual Pharmacy Guide to support members in English and Spanish. You will conduct high-volume outbound calls, uncover barriers to care, and guide members to pharmacy, financial assistance, and care programs.

You’ll use active listening and customized communication to influence actions, document interactions, and collaborate with clinical teams to ensure continuity of care. Remote-friendly with performance-driven goals.

Qualifications

• 2+ years in a high-volume member-, patient-, or customer-facing role involving outreach, engagement, enrollment, retention, behavior change, or consultative problem solving.
• Bilingual Proficiency: professional, native-level fluency in both English and Spanish.

Responsibilities

• Manage high-volume outbound calls via an autodialer to engage members in medication adherence and health support programs (EN/ES).
• Build trust quickly by asking thoughtful questions and identifying underlying barriers to care.
• Use active listening and personalized communication to work through hesitation and influence actions that improve health.
• Enroll eligible members in pharmacy, financial assistance, and care support programs.
• Investigate member issues, identify root causes, and coordinate with providers and internal teams to resolve needs.

Skills

Bilingual English/Spanish

Outbound calls

Customer outreach

Problem solving

Active listening

Job description

Devoted Health is seeking a Bilingual Pharmacy Guide to support members in English and Spanish. You will conduct high-volume outbound calls, uncover barriers to care, and guide members to pharmacy, financial assistance, and care programs.

You’ll use active listening and customized communication to influence actions, document interactions, and collaborate with clinical teams to ensure continuity of care. Remote-friendly with performance-driven goals.