Remote Pharmacy Outreach Specialist: Patient Adherence

Aledade PBC; United States; À distance; USD 49 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote-friendly schedules

Health, dental and vision insurance

Paid time off (PTO) 21 days

Résumé du poste

Aledade PBC is seeking a Pharmacy Outreach Specialist to connect patients, providers, and pharmacies, helping patients stay adherent to medications. You will address barriers, coordinate refills, and document outcomes to improve health outcomes and pharmacy quality measures.

This remote-friendly role emphasizes empathy, problem-solving and clear communication within a collaborative, inclusive culture. Prior outbound call experience and EHR proficiency are valued.

Qualifications

• Minimum 1 year of experience in a call center environment providing patient outreach.
• Excellent verbal communication, active listening, and negotiation skills.
• Proficient with call center platforms and electronic health records (EHR) platforms.
• Proficient in Microsoft Excel and Google Sheets.
• Regular and predictable attendance; ability to work shifts as needed.

Responsabilités

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols.
• Collaborate with patients to problem-solve barriers to medication adherence (cost, forgetfulness, etc.).
• Overcome objections and build rapport to secure patient adherence to medications.
• Coordinate with medical providers or pharmacies to ensure prescription refills occur as scheduled.
• Accurately document interactions, outcomes, and barriers in systems.
• Identify opportunities to enhance pharmacy workflows and processes.
• Participate in training and peer-to-peer learning to build expertise in pharmacy quality metrics.
• Provide feedback and support to help achieve organizational goals.

Connaissances

Call center experience

Verbal communication

EHR proficiency

Microsoft Excel

Google Sheets

Formation

High School Diploma

Associate’s Degree

Description du poste

Aledade PBC is seeking a Pharmacy Outreach Specialist to connect patients, providers, and pharmacies, helping patients stay adherent to medications. You will address barriers, coordinate refills, and document outcomes to improve health outcomes and pharmacy quality measures.

This remote-friendly role emphasizes empathy, problem-solving and clear communication within a collaborative, inclusive culture. Prior outbound call experience and EHR proficiency are valued.