Pharmacist Care Manager - Contact Center & Ops Leader

Fuze Health Inc.; Clayton (MO); Vor Ort; USD 122.000 - 158.000; Vollzeit

Zusammenfassung

Fuze Health Inc. is seeking a Pharmacist Care Manager to oversee the Contact Center and Clinical Operations with focus on patient safety, compliance, and scalable processes. You will lead a cross-functional team and drive continuous improvement in service quality and outcomes.

The role emphasizes regulatory adherence, workforce development, and collaboration with HR to attract and retain top pharmacy talent. Location near multiple states and strong clinical judgment are valued.

Qualifikationen

• Experience creating, implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements.
• 2+ years leading a high-performing pharmacy operation and managing workflows.
• Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as State Boards of Pharmacy and the DEA.
• Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker.

Aufgaben

• Own Contact Center and Clinical Operations workflow.
• Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.
• Supervise and mentor a diverse team, focusing on enhancing quality and patient experience.
• Recruit, onboard, and develop team members, conducting performance evaluations, providing ongoing coaching, and managing disciplinary actions.
• Create, implement and enforce new workflows for partnerships, product launches, and regulatory/accreditation requirements.
• Ensure pharmacy practice is in compliance with regulatory and accreditation agencies.
• Triage and resolve day to day escalations.
• Manage staffing, scheduling, and workflows.
• Ensure patient safety and clinical excellence through Quality Performance Metrics.
• Oversee deployment, training, and standardization of company policies and procedures.

Kenntnisse

Workflow design

Operational leadership

Regulatory compliance

Data-driven decisions

Team leadership

Data analysis

Ausbildung

Pharmacy degree; Licensed Pharmacist (RPh)

Tools

Excel

Tableau

Looker

Jobbeschreibung

Fuze Health Inc. is seeking a Pharmacist Care Manager to oversee the Contact Center and Clinical Operations with focus on patient safety, compliance, and scalable processes. You will lead a cross-functional team and drive continuous improvement in service quality and outcomes.

The role emphasizes regulatory adherence, workforce development, and collaboration with HR to attract and retain top pharmacy talent. Location near multiple states and strong clinical judgment are valued.