Pharma Sales Ops & Analytics Leader

Nestlé S.A.; Bridgewater, Northern (MA, KY); Hybrid; USD 168,000 - 213,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé Health Science seeks a Director, Sales Operations and Analytics to lead commercial effectiveness, field enablement, data strategy, and governance across Pharma. You will partner with senior leaders to define priorities, shape the operations roadmap, and ensure systems, insights, governance, and field tools enable disciplined execution.

The role drives CRM optimization, digital transformation, and cross-functional alignment with Marketing, Medical, Finance, IT, and Analytics to maximize

Qualifications

• 10+ years of experience in information systems, sales operations, or business analytics in the biotech/pharmaceutical industry.
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Responsibilities

• Sets the strategy and operating model for commercial operations, analytics, field enablement, and data-driven decision making.
• Leads the development, effectiveness and maintenance of field CRM systems, and leads their use in enabling field force efficiency.
• Advises Sales, Marketing, Market Access, Medical, Finance, IT, and senior leadership to drive field productivity, commercial effectiveness, decision-making, revenue enablement, and operational scalability.
• Enables coordination and integration of CRM systems with enterprise platforms and business processes, driving digital transformation initiatives that improve operational effectiveness, scalability, user adoption, and measurable business outcomes.
• Works with Marketing and Market Planning on the development of targeting and customer segmentation, and drives integration of target lists and call plans into CRM/SFA systems.
• Provides strategic direction and oversight of territory alignments to assure adequate coverage of key accounts.
• Establishes, scales, and leads vendor utilization strategy.
• Collaborates with IT partners, analytics teams, and key stakeholders to drive cross-functional alignment, promote knowledge sharing, and enable efficient utilization of digital tools and data-driven practices.
• Develops and implements QA/QC processes and governance standards for critical data elements, ensuring data accuracy, privacy, security, regulatory compliance, and responsible use of digital and AI-assisted technologies.
• Owns Data Warehouse strategy, data governance, and utilization across the organization, ensuring business decisions are informed by high-quality data, actionable analytics, and clear performance insights. Overseas the strategy for training delivery and field adoption of analytic tools.
• Serves as a key member of the Pharma Sales & Marketing leadership team with executive level presentation skills.
• Leads the adoption of digital tools, automation capabilities, and AI-enabled solutions across the Commercial Operations team, ensuring employees are appropriately trained, supported, and accountable for responsible and effective use.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Data analytics

Change management

Education

Bachelor’s degree in Business or Computer Science

Tools

CRM systems

Job description

Nestlé Health Science seeks a Director, Sales Operations and Analytics to lead commercial effectiveness, field enablement, data strategy, and governance across Pharma. You will partner with senior leaders to define priorities, shape the operations roadmap, and ensure systems, insights, governance, and field tools enable disciplined execution.

The role drives CRM optimization, digital transformation, and cross-functional alignment with Marketing, Medical, Finance, IT, and Analytics to maximize