Director, Sales Operations and Analytics

Nestlé S.A.; Bridgewater, Northern (MA, KY); Hybrid; USD 168,000 - 213,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé Health Science seeks a Director, Sales Operations and Analytics to lead commercial effectiveness, field enablement, data strategy, and governance across Pharma. You will partner with senior leaders to define priorities, shape the operations roadmap, and ensure systems, insights, governance, and field tools enable disciplined execution.

The role drives CRM optimization, digital transformation, and cross-functional alignment with Marketing, Medical, Finance, IT, and Analytics to maximize

Qualifications

• 10+ years of experience in information systems, sales operations, or business analytics in the biotech/pharmaceutical industry.
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Responsibilities

• Sets the strategy and operating model for commercial operations, analytics, field enablement, and data-driven decision making.
• Leads the development, effectiveness and maintenance of field CRM systems, and leads their use in enabling field force efficiency.
• Advises Sales, Marketing, Market Access, Medical, Finance, IT, and senior leadership to drive field productivity, commercial effectiveness, decision-making, revenue enablement, and operational scalability.
• Enables coordination and integration of CRM systems with enterprise platforms and business processes, driving digital transformation initiatives that improve operational effectiveness, scalability, user adoption, and measurable business outcomes.
• Works with Marketing and Market Planning on the development of targeting and customer segmentation, and drives integration of target lists and call plans into CRM/SFA systems.
• Provides strategic direction and oversight of territory alignments to assure adequate coverage of key accounts.
• Establishes, scales, and leads vendor utilization strategy.
• Collaborates with IT partners, analytics teams, and key stakeholders to drive cross-functional alignment, promote knowledge sharing, and enable efficient utilization of digital tools and data-driven practices.
• Develops and implements QA/QC processes and governance standards for critical data elements, ensuring data accuracy, privacy, security, regulatory compliance, and responsible use of digital and AI-assisted technologies.
• Owns Data Warehouse strategy, data governance, and utilization across the organization, ensuring business decisions are informed by high-quality data, actionable analytics, and clear performance insights. Overseas the strategy for training delivery and field adoption of analytic tools.
• Serves as a key member of the Pharma Sales & Marketing leadership team with executive level presentation skills.
• Leads the adoption of digital tools, automation capabilities, and AI-enabled solutions across the Commercial Operations team, ensuring employees are appropriately trained, supported, and accountable for responsible and effective use.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Data analytics

Change management

Education

Bachelor’s degree in Business or Computer Science

Tools

CRM systems

Job description

Director, Sales Operations and Analytics

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Location: Remote or hybrid role based on the selected candidate’s geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ.

Summary:

The Director, Sales Operations and Analytics serves as the strategic leader responsible for advancing commercial effectiveness, field enablement, data strategy, and operational excellence for Nestlé Pharma. This role partners closely with senior Commercial, Medical, Market Access, Finance, IT, and Analytics leaders to define priorities, shape the commercial operations roadmap, and ensure the organization has the systems, insights, governance, and field tools needed to drive disciplined execution and informed decision-making.

• Sets the strategy and operating model for commercial operations, analytics, field enablement, and data-driven decision making.
• Leads the development, effectiveness and maintenance of field CRM systems, and leads their use in enabling field force efficiency.
• Advises Sales, Marketing, Market Access, Medical, Finance, IT, and senior leadership to drive field productivity, commercial effectiveness, decision-making, revenue enablement, and operational scalability.
• Enables coordination and integration of CRM systems with enterprise platforms and business processes, driving digital transformation initiatives that improve operational effectiveness, scalability, user adoption, and measurable business outcomes.
• Works with Marketing and Market Planning on the development of targeting and customer segmentation, and drives integration of target lists and call plans into CRM/SFA systems.
• Provides strategic direction and oversight of territory alignments to assure adequate coverage of key accounts.
• Establishes, scales, and leads vendor utilization strategy.
• Collaborates with IT partners, analytics teams, and key stakeholders to drive cross-functional alignment, promote knowledge sharing, and enable efficient utilization of digital tools and data-driven practices.
• Develops and implements QA/QC processes and governance standards for critical data elements, ensuring data accuracy, privacy, security, regulatory compliance, and responsible use of digital and AI-assisted technologies.
• Owns Data Warehouse strategy, data governance, and utilization across the organization, ensuring business decisions are informed by high-quality data, actionable analytics, and clear performance insights. Overseas the strategy for training delivery and field adoption of analytic tools.
• Serves as a key member of the Pharma Sales & Marketing leadership team with executive level presentation skills.
• Leads the adoption of digital tools, automation capabilities, and AI-enabled solutions across the Commercial Operations team, ensuring employees are appropriately trained, supported, and accountable for responsible and effective use.

Preferred Experience, Special Skills, and Knowledge:

• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience.
• 10+ years of experience in information systems, sales operations, or business analytics in the biotech/pharmaceutical industry.
• Demonstrated ability to lead, develop, and empower high-performing teams while fostering growth, engagement, and continuous learning.
• Deep understanding of commercial business in a biotech/pharma setting.
• Expertise in REMS, FDA regulations and requirements, and all compliance standards and regulations.
• Knowledge of data warehouse operations in a pharma setting.
• Proven experience successfully implementing various CRM and field tools.
• Demonstrated ability to identify operational improvement opportunities and implement effective corrective action plans.
• Outstanding written and verbal communication skills, organizational skills, and time management skills.
• Ability to manage multiple complex projects simultaneously.

Salary:$167,763.60 to$212,829.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.