Pharma Customer Solutions Manager II (US)

Bayer; Cincinnati (OH); Vor Ort; USD 118.000 - 177.000; Vollzeit

Zusammenfassung

Bayer is seeking an experienced operations professional in the US to oversee Order-to-Bill and Bill-to-Cash processes across Hematology and Specialty Pharma portfolios. You will drive data readiness, system interfaces, and government pricing programs while collaborating with IT, master data, regulatory, and commercial teams to ensure compliant service delivery.

Responsibilities include process improvements, contract governance, third-party oversight, and cross-functional coordination with

Qualifikationen

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational actions.

Aufgaben

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; oversee third-party operations and act as escalation point.
• Drive compliant process improvements, support launches and new business or supply models; serve as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Legal and external partners.
• Lead integrated cluster plans, maintain project risks and readiness metrics, provide updates to PMO and leadership.
• Maintain alignment with industry discussions and Bayer’s readiness approach for NDC-12.

Kenntnisse

Cross-functional coordination

Stakeholder management

Regulated pharma knowledge

Supply chain operations

Process improvement

Ausbildung

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Master Data management

Jobbeschreibung

Bayer is seeking an experienced operations professional in the US to oversee Order-to-Bill and Bill-to-Cash processes across Hematology and Specialty Pharma portfolios. You will drive data readiness, system interfaces, and government pricing programs while collaborating with IT, master data, regulatory, and commercial teams to ensure compliant service delivery.

Responsibilities include process improvements, contract governance, third-party oversight, and cross-functional coordination with