Pet Wellness Receptionist - Front Desk & Client Care

Farrell Animal Hospital; Arlington (VA); On-site; USD 2,342,000 - 2,617,000; Full time

Benefits offered by this job

Discounts for pets

Online discount platform

Teladoc access

Job summary

Farrell Animal Hospital in Arlington, TX is seeking a friendly receptionist to manage a multi-line phone system, greet clients, and coordinate care with the veterinary team. You will handle medical records, appointments, and payments while supporting a compassionate client experience in a AAHA-accredited setting.

You will contribute to preventive care education and help ensure each pet receives the best possible care in a welcoming, professional environment.

Qualifications

• Excellent customer service and love for animals.
• Strong communication skills under stress.
• Organizational and multitasking in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently.
• Experience with veterinary software; weekends/holidays available.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Educate clients on preventive care and other hospital services to ensure pets receive the best care.
• Provide a calming, empathetic presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Farrell Animal Hospital in Arlington, TX is seeking a friendly receptionist to manage a multi-line phone system, greet clients, and coordinate care with the veterinary team. You will handle medical records, appointments, and payments while supporting a compassionate client experience in a AAHA-accredited setting.

You will contribute to preventive care education and help ensure each pet receives the best possible care in a welcoming, professional environment.