Pet Clinic Receptionist & Client Experience Lead

Mission Pet Health; Allen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Pet care discounts

Teladoc access

Job summary

Mission Pet Health in Allen, TX is seeking a friendly Receptionist to be the front-line ambassador of our veterinary team. You will greet clients, manage a multi-line phone system, and help coordinate appointments and payments with accuracy and warmth.

We value compassionate care and teamwork, offering strong benefits and professional development as part of a large network of veterinary professionals. Weekend and holiday availability is required to support a busy clinic schedule.

Qualifications

• Passion for delivering excellent customer service
• Strong communication skills in stressful situations
• Excellent organizational abilities in a fast-paced clinic
• Collaborative mindset and ability to work independently
• Experience with veterinary software preferred
• Willingness to work weekends/holidays as needed

Responsibilities

• Be the Director of First Impressions: greet clients, handle a multi-line phone system, reflect compassionate care
• Ensure seamless care coordination: manage records, schedule appointments, process payments
• Advocate for pet health: educate clients on preventive care and hospital services
• Demonstrate empathy and maintain a calm presence for clients and patients

Skills

Customer service

Communication

Organization

Team player

Veterinary software

Flexible schedule

Tools

Veterinary software

Job description

Mission Pet Health in Allen, TX is seeking a friendly Receptionist to be the front-line ambassador of our veterinary team. You will greet clients, manage a multi-line phone system, and help coordinate appointments and payments with accuracy and warmth.

We value compassionate care and teamwork, offering strong benefits and professional development as part of a large network of veterinary professionals. Weekend and holiday availability is required to support a busy clinic schedule.