Pet Care CSR: Friendly, Multitasker in Vet Clinic

VCA Animal Hospitals, Inc; Dover (DE); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Pet discounts

Paid time off

Descripción de la vacante

VCA Dover Animal Hospital, a modern 4-doctor practice, seeks a Customer Service Representative to greet clients and their pets, answer calls, and guide them to exam rooms. The CSR will schedule appointments, handle follow-ups, explain fees, and promote products and services in a friendly, team-focused environment.

The role emphasizes client education, medical record maintenance, and maintaining a clean, welcoming facility.

Formación

• Experience in customer service preferred but not required.
• Excellent communication and multi-tasking abilities.
• Comfortable interacting with clients and their pets.

Responsabilidades

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean facility inside and outside.

Descripción del empleo

VCA Dover Animal Hospital, a modern 4-doctor practice, seeks a Customer Service Representative to greet clients and their pets, answer calls, and guide them to exam rooms. The CSR will schedule appointments, handle follow-ups, explain fees, and promote products and services in a friendly, team-focused environment.

The role emphasizes client education, medical record maintenance, and maintaining a clean, welcoming facility.