Pet Wellness Concierge & Client Services Coordinator

Banfield Pet Hospital; Lexington (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Student Debt Relief for Full‑Time DVMs

Paid Time Off

Job summary

Banfield Pet Hospital in Lexington, SC is seeking an enthusiastic team member to promote our hospital services, welcome clients and pets, and educate them about preventive care and Wellness Plans. You will help guide the flow of pets through the hospital to maximize productivity and ensure exceptional client service.

The role includes processing client documentation, entering pet histories, handling invoices, dispensing prescriptions, and scheduling follow-up visits, while supporting a strong

Responsibilities

• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information/history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescriptions per veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and using proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other Job Duties As Assigned.

Job description

Banfield Pet Hospital in Lexington, SC is seeking an enthusiastic team member to promote our hospital services, welcome clients and pets, and educate them about preventive care and Wellness Plans. You will help guide the flow of pets through the hospital to maximize productivity and ensure exceptional client service.

The role includes processing client documentation, entering pet histories, handling invoices, dispensing prescriptions, and scheduling follow-up visits, while supporting a strong