Pet Wellness & Client Services Coordinator

Banfield Pet Hospital; Myrtle Beach (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Student debt relief

Paid time off

Mental health resources

Life insurance

Disability insurance

FSA/HSA

Parental leave

Education allowance

Discounts

Job summary

Banfield Pet Hospital in Myrtle Beach, SC is seeking a Client Service Coordinator to manage client flow, coordinate pet care, and support a productive veterinary team. Emphasizes welcoming atmosphere and excellent service.

The CSC will educate clients about wellness plans, assist with documentation, scheduling, and payments, while maintaining smooth hospital operations.

Candidates should have strong communication, multi-tasking, and English language skills; weekend/evening hours may be required.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Fluent English with strong communication skills.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multi-tasking

English Fluency

Organizational Skills

Education

High School Diploma

One year related experience

Medical background

Tools

Microsoft Office

Pet Hospital software

Job description

Banfield Pet Hospital in Myrtle Beach, SC is seeking a Client Service Coordinator to manage client flow, coordinate pet care, and support a productive veterinary team. Emphasizes welcoming atmosphere and excellent service.

The CSC will educate clients about wellness plans, assist with documentation, scheduling, and payments, while maintaining smooth hospital operations.

Candidates should have strong communication, multi-tasking, and English language skills; weekend/evening hours may be required.