Pet Wellness Client Services Coordinator

Banfield Pet Hospital; Virginia Beach (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Student Debt Relief Program (for Full‑

Job summary

Banfield Pet Hospital is seeking a team-oriented associate in Virginia Beach to promote hospital services, assist clients and pets, and ensure smooth patient flow. You will help educate clients about wellness plans and coordinate front-desk and veterinary activities to support high-quality care.

The role emphasizes exemplary client service, efficient appointment scheduling, and accurate documentation while engaging in a comprehensive total rewards package.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficient run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield Pet Hospital is seeking a team-oriented associate in Virginia Beach to promote hospital services, assist clients and pets, and ensure smooth patient flow. You will help educate clients about wellness plans and coordinate front-desk and veterinary activities to support high-quality care.

The role emphasizes exemplary client service, efficient appointment scheduling, and accurate documentation while engaging in a comprehensive total rewards package.