Pet Care Experience Lead
Banfield Pet Hospital
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Job summary
Banfield Pet Hospital in Columbus, OH is seeking a Client Service Coordinator to help guide clients and their pets through the visit process. You will support the veterinary team, answer client questions, and ensure smooth reception, check-in, and checkout experiences.
The role emphasizes friendly customer service, efficient handling of appointments, and collaboration with team members to deliver high-quality care.
Qualifications
- Leadership, customer focus and peer collaboration are essential competencies.
Responsibilities
- Guide clients and pets to ensure smooth flow through the hospital.
- Educate clients about services and wellness plans.
- Complete required documentation and enter pet information accurately.
- Assist with invoices, payments and scheduling of future appointments.
Skills
Job description
Banfield Pet Hospital in Columbus, OH is seeking a Client Service Coordinator to help guide clients and their pets through the visit process. You will support the veterinary team, answer client questions, and ensure smooth reception, check-in, and checkout experiences.
The role emphasizes friendly customer service, efficient handling of appointments, and collaboration with team members to deliver high-quality care.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
