Pet Wellness and Client Experience Coordinator

Medical Management International, Inc.; Brentwood (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Job summary

Medical Management International, Inc. seeks a Client Service Coordinator in Brentwood, TN to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service.

The role emphasizes communication with clients and colleagues, wellness plan education, and accurate handling of client records. The CSC will promote hospital services, assist with intake and scheduling, and help maintain a well-organized reception area to maximize client satisfaction and practice

Qualifications

• Experience in client service in a veterinary setting.
• Strong communication with clients and colleagues.
• Organizational skills and attention to detail.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through an efficient, well-run hospital.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients by completing documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening/closing procedures.

Job description

Medical Management International, Inc. seeks a Client Service Coordinator in Brentwood, TN to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service.

The role emphasizes communication with clients and colleagues, wellness plan education, and accurate handling of client records. The CSC will promote hospital services, assist with intake and scheduling, and help maintain a well-organized reception area to maximize client satisfaction and practice