Pet Hospital Client Experience Coordinator

Medical Management International, Inc.; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, ensuring a welcoming, efficient experience and maximizing the veterinary team’s productivity while modeling the Five Principles.

The role promotes services, educates clients about wellness plans and preventive care, assists with documentation and invoicing, dispenses prescriptions, sells retail items, and schedules future appointments, all with professional,

Qualifications

• Fluent English with strong written and verbal communication.
• Organizational and systematic approach to assignments.
• Problem solving with ability to translate to practical steps.
• Excellent client service and interpersonal skills.

Responsibilities

• Promote hospital services and recruit new clients.
• Route flow of clients and pets to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist with documentation, entering pet information and history.
• Dispense prescriptions, sell retail products and schedule appointments.
• Manage finances with accurate balances and opening/closing procedures.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Client Service Skills

Time Management

Multitasking

Problem Solving

Team Collaboration

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Medical Management International, Inc. is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, ensuring a welcoming, efficient experience and maximizing the veterinary team’s productivity while modeling the Five Principles.

The role promotes services, educates clients about wellness plans and preventive care, assists with documentation and invoicing, dispenses prescriptions, sells retail items, and schedules future appointments, all with professional,