Client & Pet Experience Coordinator

Medical Management International, Inc.; Smyrna (TN); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital in Smyrna, TN is seeking a Client Service Coordinator to manage client and pet flow, ensure smooth hospital operation, and foster a welcoming environment that encourages visits and referrals. You will educate clients about Optimum Wellness Plans, assist with intake and scheduling, and provide courteous, accurate service while supporting a high-performing veterinary team.

This role requires strong communication, multitasking, and a proactive approach to customer care within

Qualifications

• Experience in client service in a veterinary or healthcare setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a busy hospital environment.

Responsibilities

• Promote hospital services and route clients/pets for efficient workflow.
• Educate clients about wellness plans and preventive care.
• Assist with intake, documentation, and scheduling; handle invoices and prescriptions as needed.
• Provide professional, empathetic client service and maintain a welcoming hospital environment.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Client Service Skills

Time Management

Listening

Preventative care

Job description

Banfield Pet Hospital in Smyrna, TN is seeking a Client Service Coordinator to manage client and pet flow, ensure smooth hospital operation, and foster a welcoming environment that encourages visits and referrals. You will educate clients about Optimum Wellness Plans, assist with intake and scheduling, and provide courteous, accurate service while supporting a high-performing veterinary team.

This role requires strong communication, multitasking, and a proactive approach to customer care within