Veterinary Client Experience Specialist

Medical Management International, Inc.; California; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Basic Life & Supplemental Life

Short and Long Term Disability

Flexible Spending Accounts

Commuter Benefits

Legal Plan

Health Savings Account with company

401(k) with generous company match

Paid Time Off & Holidays

Student Debt Program for FT DVMs

Continuing Education allowance

Free Optimum Wellness Plans for pets

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator for its California veterinary hospital. You will manage client and pet flow, support the medical team, and help educate clients on wellness plans while ensuring a welcoming experience.

The role emphasizes accurate handling of documents and invoices, efficient operations, and professional client communication to foster loyalty and repeat visits.

Qualifications

• One year related experience required, preferably in customer service.
• Medical background or terminology training is preferred.
• Strong English written and verbal communication skills.
• Ability to multi-task and stay organized under distractions.

Responsibilities

• Promote hospital services and route the flow of clients and pets.
• Maximize patient visits by efficient scheduling and operations.
• Provide professional, efficient service at all times.
• Educate clients about wellness plans and hospital services.
• Assist with documentation, invoicing, and appointment scheduling.
• Handle administrative tasks and maintain accurate balances.

Skills

Client service

Communication skills

Organizational skills

Problem-solving

Multitasking

Computer literacy

Education

High School Diploma

Tools

Practice management software

Job description

Medical Management International, Inc. is seeking a Client Service Coordinator for its California veterinary hospital. You will manage client and pet flow, support the medical team, and help educate clients on wellness plans while ensuring a welcoming experience.

The role emphasizes accurate handling of documents and invoices, efficient operations, and professional client communication to foster loyalty and repeat visits.