Pet Veterinary CSR — Flexible Schedule & Caring Impact

Bell County Animal Clinic; Charlotte (NC); On-site; USD 27,000 - 33,000; Full time

Job summary

VetEvolve is seeking a Client Service Representative for a mixed pet hospital in Charlotte, NC. The CSR will deliver exceptional client service in person and over the phone, managing check-ins/outs, records, and administrative tasks to support veterinarians.

Qualifications include a high school diploma and animal-care exposure; strong communication and basic computer skills are essential. Flexible hours and a focus on compassionate care are offered.

Qualifications

• High school diploma or equivalent required.
• Experience with animals preferred; veterinary or animal care background valued.
• Proficiency with computers, email, practice management software, and scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing and appointment management.
• Strong written and verbal communication with clients and team.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic service.
• Complete patient check-in and check-out while communicating status to staff.
• Maintain client communications via phone, email, and mail.
• Schedule, confirm, and forward book appointments; triage urgency.
• Explain hospital services, vaccines, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records; ensure charges are captured.
• Process payments and refunds, including Care Credit and card terminals.
• Fill prescriptions and assist with OTC products.
• Support veterinarians, technicians, and Practice Manager with admin tasks.
• Maintain clean, safe hospital environment; follow safety protocols.
• Open/close and participate in weekend duties.

Skills

Customer service

Communication

Empathy

Data entry

Cash handling

Multi-tasking

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

VetEvolve is seeking a Client Service Representative for a mixed pet hospital in Charlotte, NC. The CSR will deliver exceptional client service in person and over the phone, managing check-ins/outs, records, and administrative tasks to support veterinarians.

Qualifications include a high school diploma and animal-care exposure; strong communication and basic computer skills are essential. Flexible hours and a focus on compassionate care are offered.