Client Service Representative

Bell County Animal Clinic; Charlotte (NC); On-site; USD 27,000 - 33,000; Full time

Job summary

VetEvolve is seeking a Client Service Representative for a mixed pet hospital in Charlotte, NC. The CSR will deliver exceptional client service in person and over the phone, managing check-ins/outs, records, and administrative tasks to support veterinarians.

Qualifications include a high school diploma and animal-care exposure; strong communication and basic computer skills are essential. Flexible hours and a focus on compassionate care are offered.

Qualifications

• High school diploma or equivalent required.
• Experience with animals preferred; veterinary or animal care background valued.
• Proficiency with computers, email, practice management software, and scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing and appointment management.
• Strong written and verbal communication with clients and team.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic service.
• Complete patient check-in and check-out while communicating status to staff.
• Maintain client communications via phone, email, and mail.
• Schedule, confirm, and forward book appointments; triage urgency.
• Explain hospital services, vaccines, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records; ensure charges are captured.
• Process payments and refunds, including Care Credit and card terminals.
• Fill prescriptions and assist with OTC products.
• Support veterinarians, technicians, and Practice Manager with admin tasks.
• Maintain clean, safe hospital environment; follow safety protocols.
• Open/close and participate in weekend duties.

Skills

Customer service

Communication

Empathy

Data entry

Cash handling

Multi-tasking

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

Client Service Representative | Mixed Pet Veterinary Hospital | Charlotte, North Carolina

Compensation: $19.50–$24/hour, commensurate with licensure and experience

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients promptly and warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.




• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.




• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.




• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.




• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.




• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.




• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.




• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.




• Fill veterinary prescriptions accurately and provide instructions to clients.




• Assist with over-the-counter product sales and maintain inventory.




• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.




• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.




• Participate in opening, closing, and weekend duties as assigned.




• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.




• Previous experience working with animals preferred; veterinary or animal care background strongly valued.




• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.




• Accurate data entry and record-keeping skills.




• Able to perform basic math for cash handling, billing, and appointment management.




• Manual dexterity required for typing, filing, and handling patients or supplies.




• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.




• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.




• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.




• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.




• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.