Veterinary Client Service Pro - Flexible Hours & PTO

Heartland Veterinary Partners LLC; Mooresville (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Heartland Veterinary Partners LLC is seeking a Client Service Representative (CSR) in Mooresville, NC. The CSR will manage the front desk, schedule appointments, maintain medical records, and perform various practice administration tasks to ensure an exceptional client and patient experience.

The role requires strong communication, patience, and teamwork. Weekend work may be required, and veterinary experience is preferred. Comprehensive benefits are offered in a collaborative clinic environment.

Qualifications

• High school diploma or equivalent required.
• Weekend availability may be required.
• Previous veterinary experience preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Lead practice opening and closing procedures per instructions.
• Maintain clean, presentable public areas including front desk, waiting area, and exam rooms.
• Process cash, checks, and credit card payments.
• Schedule appointments adhering to Doctor preferences and workflow.
• Update client/patient files as needed.
• Prepare and send client correspondence and reminders.
• Back up computer system and daily postings as directed.
• Greet clients and patients and ensure a welcoming experience.
• Answer phone calls with proper etiquette.
• Present medications and take-home items to clients.
• Handle emergencies with care and follow clinic policies.
• Address client concerns to ensure satisfaction.

Skills

Patience

Collaboration

Communication

Active Listening

Organization

Client Satisfaction

Education

High school diploma or equivalent

Job description

Heartland Veterinary Partners LLC is seeking a Client Service Representative (CSR) in Mooresville, NC. The CSR will manage the front desk, schedule appointments, maintain medical records, and perform various practice administration tasks to ensure an exceptional client and patient experience.

The role requires strong communication, patience, and teamwork. Weekend work may be required, and veterinary experience is preferred. Comprehensive benefits are offered in a collaborative clinic environment.