Pet Store Team Lead - Customer Experience & Ops

Petco; Ellisville (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K

Incentives

PTO

Job summary

Petco is seeking a dedicated Key Holder to support store leadership at the Pet Care Center in Ellisville, MO. You will supervise partners, open and close the store, and act as the main point of contact when management is not present to ensure a safe, welcoming environment for pets and customers.

The role emphasizes strong leadership, service excellence, and the ability to resolve issues on the floor while maintaining merchandising standards and daily operations.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards and safety on the sales floor.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Open and close the store and follow cash handling procedures.
• Lead on floor, solving problems in the moment and delivering a great experience.
• Assist with training new partners and maintaining store appearance.

Skills

Leadership

Customer service

Cash handling

Communication

Multitasking

Attention to detail

Job description

Petco is seeking a dedicated Key Holder to support store leadership at the Pet Care Center in Ellisville, MO. You will supervise partners, open and close the store, and act as the main point of contact when management is not present to ensure a safe, welcoming environment for pets and customers.

The role emphasizes strong leadership, service excellence, and the ability to resolve issues on the floor while maintaining merchandising standards and daily operations.