Pet Store Lead - Customer Experience & Operations

Petco; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco is seeking a Key Holder to lead on the sales floor, ensuring exceptional customer service and smooth daily operations. You will supervise partners, open/close the store, and serve as a key contact in management's absence, delivering a great Petco experience every day.

Ideal candidates have retail supervisory experience, strong leadership, and excellent communication skills, with a focus on safety and store standards in a dynamic environment.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Open and close the store and supervise partners, acting as a point of contact when management is not present.
• Lead on-floor operations, solve issues in the moment, and deliver a great customer experience every day.
• Assist with training new partners and reinforce best practices on the sales floor.
• Maintain a clean, organized, and visually appealing store environment.
• Support inventory, merchandising, and daily store tasks as needed.

Skills

Retail leadership

Customer service

Cash handling

Communication skills

Multitasking

Job description

Petco is seeking a Key Holder to lead on the sales floor, ensuring exceptional customer service and smooth daily operations. You will supervise partners, open/close the store, and serve as a key contact in management's absence, delivering a great Petco experience every day.

Ideal candidates have retail supervisory experience, strong leadership, and excellent communication skills, with a focus on safety and store standards in a dynamic environment.