Pet Care Floor Lead — Customer Experience & Ops

Petco Animal Supplies, Inc.; Columbus (OH); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, supervise team members, and ensure a safe, welcoming environment for pets and customers. You will open/close the store, assist on the floor, and help deliver an exceptional shopping experience.

This role emphasizes leading on the floor, solving problems in the moment, and maintaining strong customer service across shifts, including evenings and weekends.

Qualifications

• Previous retail experience required; supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards and safe handling of animals.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and morale; assist with training.
• Open and close the store and manage daily store operations and tasks.

Skills

Retail experience

Leadership

Customer service

Cash handling

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, supervise team members, and ensure a safe, welcoming environment for pets and customers. You will open/close the store, assist on the floor, and help deliver an exceptional shopping experience.

This role emphasizes leading on the floor, solving problems in the moment, and maintaining strong customer service across shifts, including evenings and weekends.