Pet Store Leader — Assistant Manager

Petsense by Tractor Supply; Franklin (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Petsense by Tractor Supply is seeking an experienced store operations leader to serve as second in command to the Store Manager. You will provide direction to the store and salon teams, drive sales, ensure a safe, welcoming environment for customers, and supervise day-to-day operations across live animals and merchandise.

The role emphasizes coaching team members, executing merchandising plans, managing loss prevention, and maintaining high standards of customer service.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM)
• This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
• Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
• Store leader during Store Manager’s absence (PTO, LOA, etc.)
• Order live goods and store supplies
• Train and certify Team Leaders in receiving process
• Lead and coach store team members on store operations to grow sales and profitability of their stores.
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
• Execute assigned basic, promotional, and seasonal merchandising activities.
• Execute to completion Plan-o-gram procedures (merchandising, sets, and resets)
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Ensure cash drawers and vault is reconciled accurately daily.
• Operate cash register/computer supervising cash handling procedures.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price change activities.
• Execute price changes/markdowns
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Assist Team Members on appropriate application of policies and procedures.
• Assemble merchandise
• Perform janitorial duties
• Assist customers with loading purchases
• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
• Handle and care for all live animals including their food, bedding and habitatComplete all documentation associated with any of the above job duties
• May be required to perform other duties as assigned.

Job description

Petsense by Tractor Supply is seeking an experienced store operations leader to serve as second in command to the Store Manager. You will provide direction to the store and salon teams, drive sales, ensure a safe, welcoming environment for customers, and supervise day-to-day operations across live animals and merchandise.

The role emphasizes coaching team members, executing merchandising plans, managing loss prevention, and maintaining high standards of customer service.