Pet Store Key Holder — Lead, Service & Ops

Petco; Napa (CA); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco in the Los Angeles area seeks a reliable Key Holder to lead daily operations, deliver exceptional customer service, and support store leadership during shifts. You’ll open and close the store, supervise partners, and ensure merchandise presentation and safety standards are met.

Ideal candidates bring retail experience, strong leadership, excellent communication, and comfort with cash handling. Join a collaborative team that values integrity, growth, and a passion for pets and people.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and act as the primary contact in management's absence.
• Supervise partners and ensure customer service is consistently high.
• Maintain merchandise presentation, pricing, and signage.
• Support store operations, inventory, and safety standards.
• Assist with training new partners and reinforce best practices on the sales floor.
• Provide guidance to partners and respond to customer questions promptly.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Detail oriented

Tools

POS systems

Job description

Petco in the Los Angeles area seeks a reliable Key Holder to lead daily operations, deliver exceptional customer service, and support store leadership during shifts. You’ll open and close the store, supervise partners, and ensure merchandise presentation and safety standards are met.

Ideal candidates bring retail experience, strong leadership, excellent communication, and comfort with cash handling. Join a collaborative team that values integrity, growth, and a passion for pets and people.