Pet Store Key Holder — Lead & Elevate Customer Experience

Petco; Florida; On-site; USD 36,000 - 56,000; Full time

Job summary

Petco is seeking a hands-on Key Holder to help run daily store operations and lead a team on the sales floor. You will supervise partners, open and close the store, and ensure outstanding customer service and animal care, creating a safe, welcoming environment for pets and people alike.

Ideal candidates bring retail experience, strong leadership, clear communication, and the ability to multitask in a fast-paced setting, including cash handling and merchandise maintenance.

Qualifications

• Retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Uphold Petco animal care standards, ensuring the health and safety on the floor.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Open and close the store; manage cash handling and security procedures.
• Lead store partners, train new colleagues, and maintain daily store operations.

Skills

Retail experience

Leadership

Communication

Multitasking

Cash handling

Job description

Petco is seeking a hands-on Key Holder to help run daily store operations and lead a team on the sales floor. You will supervise partners, open and close the store, and ensure outstanding customer service and animal care, creating a safe, welcoming environment for pets and people alike.

Ideal candidates bring retail experience, strong leadership, clear communication, and the ability to multitask in a fast-paced setting, including cash handling and merchandise maintenance.