Pet Store Lead: Open, Lead & Delight Customers

PETCO Animal Supplies Stores, Inc.; San Dimas (CA); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco Animal Supplies, Inc. in California is seeking a Key Holder to supervise daily store operations and deliver exceptional customer service on the sales floor. You will open and close the store, support leadership, and help ensure a welcoming, safe environment for pets, partners, and customers.

The role emphasizes leadership, problem-solving, and teamwork in a dynamic retail setting with opportunities for growth within the Petco network.

Qualifications

• Leadership and supervisory capabilities.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.
• Cash handling and basic math proficiency.

Responsibilities

• Open and close the store with accountability for safety and security.
• Lead store partners, drive customer service, and maintain store standards.
• Support training and onboarding of new partners on sales floor.
• Ensure accurate pricing, signage, and merchandising throughout the store.
• Address customer questions and resolve issues professionally.
• Escalate concerns to store leadership when needed.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Job description

Petco Animal Supplies, Inc. in California is seeking a Key Holder to supervise daily store operations and deliver exceptional customer service on the sales floor. You will open and close the store, support leadership, and help ensure a welcoming, safe environment for pets, partners, and customers.

The role emphasizes leadership, problem-solving, and teamwork in a dynamic retail setting with opportunities for growth within the Petco network.