Pet Store Key Holder: Lead Frontline, Elevate Service

Petco; San Diego (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Petco in San Diego is seeking a Key Holder to join our leadership team and help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers.

You will supervise partners, open/close the store, execute merchandising standards, manage inventory, process transactions, and be the primary on-floor contact when management isn’t present. This role offers a path to growth in a fast-paced, pet-focused retail environment.

Qualifications

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Supervise store partners and provide on-floor leadership.
• Deliver friendly, knowledgeable service to every customer.
• Execute merchandising standards and manage inventory counts.
• Process transactions, refunds, and exchanges accurately.
• Support store leadership in delivering a safe, welcoming environment.

Skills

Retail experience

Leadership

Communication

Cash handling

Multitasking

Problem-solving

Tools

Point of Sale

Job description

Petco in San Diego is seeking a Key Holder to join our leadership team and help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers.

You will supervise partners, open/close the store, execute merchandising standards, manage inventory, process transactions, and be the primary on-floor contact when management isn’t present. This role offers a path to growth in a fast-paced, pet-focused retail environment.