Pet Store Lead: Open/Close, Service & Merch

Petco; Oshkosh (WI); On-site; USD 24,000 - 32,000; Full time

Job summary

Petco is seeking a motivated Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. You will supervise partners, open/close the store, and serve as a point of contact when management is not present.

This role suits someone who enjoys leading on the floor and resolving issues on the spot. As a Key Holder, you will contribute to a welcoming shopping experience, support leadership in daily tasks, and help maintain a

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotions.

Skills

Leadership

Customer service

Cash handling

Communication

Multitasking

Retail experience

Job description

Petco is seeking a motivated Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. You will supervise partners, open/close the store, and serve as a point of contact when management is not present.

This role suits someone who enjoys leading on the floor and resolving issues on the spot. As a Key Holder, you will contribute to a welcoming shopping experience, support leadership in daily tasks, and help maintain a