Pet Store Shift Leader — Open, Lead & Serve

Petco Animal Supplies Stores, Inc.; Palmdale (CA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Inclusive team culture

Job summary

Petco Animal Supplies Stores, Inc. in Palmdale, CA is seeking a Key Holder to support store leadership, open/close the store, and serve as a daily point of contact when management is unavailable.

You will lead on-the-floor operations, ensure exceptional customer service, and maintain a safe environment for pets, customers, and partners. The role emphasizes supervising partners, resolving issues in real time, and delivering a welcoming, efficient experience each shift.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Store Operations, Merchandising & Inventory – maintain presentation, pricing, and in-stock conditions.
• Customer Experience & Leadership – address customer questions, guide partners, and escalate issues.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Detail-oriented

Job description

Petco Animal Supplies Stores, Inc. in Palmdale, CA is seeking a Key Holder to support store leadership, open/close the store, and serve as a daily point of contact when management is unavailable.

You will lead on-the-floor operations, ensure exceptional customer service, and maintain a safe environment for pets, customers, and partners. The role emphasizes supervising partners, resolving issues in real time, and delivering a welcoming, efficient experience each shift.