Pet Care Store Operations Leader

Petco; Los Angeles (CA); On-site; USD 26,174 - 39,950; Full time

Job summary

Petco is seeking a Key Holder to join our store leadership team in Los Angeles. You will help ensure smooth daily operations, deliver exceptional customer service, and maintain a safe, welcoming environment for pets and people.

This role emphasizes leading on the sales floor, resolving issues in real time, and supporting partners to meet store goals. Prior retail supervisory experience is preferred, with strong communication and cash-handling skills valued.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following all cash handling, safety, and security protocols.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Assist with merchandising standards, including planograms and signage.
• Manage inventory tasks and support store leadership as needed.

Skills

Leadership

Customer service

Cash handling

Communication

Multitasking

Retail experience

Job description

Petco is seeking a Key Holder to join our store leadership team in Los Angeles. You will help ensure smooth daily operations, deliver exceptional customer service, and maintain a safe, welcoming environment for pets and people.

This role emphasizes leading on the sales floor, resolving issues in real time, and supporting partners to meet store goals. Prior retail supervisory experience is preferred, with strong communication and cash-handling skills valued.