Pet Retail Floor Leader — Open/Close, Lead & Delight

Petco; Hillcrest (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Petco is seeking a Key Holder to join our store leadership team in California. You will supervise partners, open and close the store, and ensure a safe, welcoming environment for pets and customers. The role emphasizes on-floor leadership, problem solving, and delivering a great customer experience.

Experience in retail leadership and cash handling is essential. You will train new partners, maintain merchandising standards, and support store operations and promotions to achieve goals.

Qualifications

• Previous retail experience required.
• Key holder or supervisory experience preferred.
• Ability to multitask in a fast-paced setting.
• Strong leadership and customer service skills.

Responsibilities

• Open and close the store following cash handling and safety protocols.
• Lead on the sales floor and supervise partners during assigned shifts.
• Provide training and guidance to new partners and maintain store standards.
• Ensure merchandise presentation, pricing accuracy and inventory checks.

Skills

Leadership

Customer Service

Communication

Cash Handling

Multitasking

Problem Solving

Tools

POS Systems

Job description

Petco is seeking a Key Holder to join our store leadership team in California. You will supervise partners, open and close the store, and ensure a safe, welcoming environment for pets and customers. The role emphasizes on-floor leadership, problem solving, and delivering a great customer experience.

Experience in retail leadership and cash handling is essential. You will train new partners, maintain merchandising standards, and support store operations and promotions to achieve goals.