Pet Care Store Floor Leader

Petco; Hamilton Township (NJ); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco is hiring a Key Holder in the United States. You will lead floor operations, supervise partners, and ensure a safe, welcoming environment for pets and customers. You’ll open/close the store, manage cash, and support daily store tasks while upholding Petco’s standards.

Experience in retail and leadership is valued. The role requires flexibility for evenings, weekends, and holidays, with a focus on delivering friendly, knowledgeable service and maintaining store standards.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Ensure accurate pricing and signage throughout the store.
• Assist with inventory counts, product replenishment, and shrink awareness.
• Monitor merchandising and inventory conditions during shifts and elevate issues as needed.

Skills

Leadership

Problem solving

Communication

Multitasking

Math

Reliability

Job description

Petco is hiring a Key Holder in the United States. You will lead floor operations, supervise partners, and ensure a safe, welcoming environment for pets and customers. You’ll open/close the store, manage cash, and support daily store tasks while upholding Petco’s standards.

Experience in retail and leadership is valued. The role requires flexibility for evenings, weekends, and holidays, with a focus on delivering friendly, knowledgeable service and maintaining store standards.