Pet Care Floor Leader — Open/Close & Lead

PETCO Animal Supplies Stores, Inc.; Cumming (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, open/close, supervise partners, and deliver a great customer experience in a Pet Care Center retail environment.

This role emphasizes leading on the floor, managing inventory and cash handling, and ensuring safety and policy compliance while helping drive sales and a welcoming atmosphere for pets and people.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Retail leadership

Customer service

Cash handling

Communication skills

Multitasking

Problem-solving

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, open/close, supervise partners, and deliver a great customer experience in a Pet Care Center retail environment.

This role emphasizes leading on the floor, managing inventory and cash handling, and ensuring safety and policy compliance while helping drive sales and a welcoming atmosphere for pets and people.