Pet Care Floor Leader - Lead, Solve, Delight

Petco Animal Supplies, Inc.; San Jose (CA); Hybride; USD 26 000 - 40 000; Plein temps

Avantages offerts par ce poste

Pay range: $18.75 - $28.75 hourly

Résumé du poste

Petco is seeking a Key Holder in San Jose to lead daily store operations, supervise partners, and ensure exceptional customer service. You’ll open/close the store, handle transactions, and maintain a safe environment for pets, partners, and customers.

The role emphasizes strong leadership, reliable cash handling, and the ability to resolve issues on the floor while upholding Petco standards and merchandising guidelines.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsabilités

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Connaissances

Leadership

Problem-solving

Communication

Interpersonal skills

Multitasking

Cash handling

Retail experience

Description du poste

Petco is seeking a Key Holder in San Jose to lead daily store operations, supervise partners, and ensure exceptional customer service. You’ll open/close the store, handle transactions, and maintain a safe environment for pets, partners, and customers.

The role emphasizes strong leadership, reliable cash handling, and the ability to resolve issues on the floor while upholding Petco standards and merchandising guidelines.